You're Ready To:
Empower Customers
What you gain:
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Simpler customer-facing processes that create better support experiences - and are easier to maintain
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AI-enabled deflections of cases that could be managed without service agent involvement, allowing for teams to focus on higher-value items
Increase Revenue
What you gain:
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Reliable reporting and AI-enabled insights into subscription metrics
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Streamlined lead-to-cash options that enable customers to self-select the right choice
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Marketing aligns to core metrics such as CAC and LTV
“The team is easy to work with and knows the product really well."
Verified review on the Salesforce AppExchange
“No challenge was to big ... there was always an opportunity or a solution.”
Verified review on the Salesforce AppExchange
Dynamic pricing, new recurring payment methods, customer self-selection options ... the list goes on.
Salesforce has excellent out-of-the-box functionality that supports much of what communications companies need today.
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But often, we find the platform is underutilized - or isn't ready for a change in business strategy.
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The necessary functionality includes:
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Real-time reporting
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Clear, defined data flows into adjacent systems
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Easy-to-update pricing, quoting, and more
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Automation of repetitive tasks
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Ability to scale Agentforce and AI for greater efficiency and automation
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Our telecommunications Salesforce consulting gets you full value out of the platform - and aligns the investments to your business objectives. See why many choose DoubleTrack.
